Big Pine Quilts

Frequently Asked Questions (FAQ)

Q: What are your hours of operation?
A: Monday through Friday, 9am to 5pm, and by appointment.

Q: What equipment do you use?
A: We use a state of the art Gammill Statler Stitcher. Our long-arm quilter has a 14’ table to handle everything from baby quilts up to the largest of quilts and bedspreads.

Q: How many patterns do you offer?
A: We literally have hundreds of digital patterns available. Sports patterns, baby themes, florals, geometric and more! Check out or Digital Quilting Patterns page for some samples, or contact us for help selecting the pattern that is best for your project.

Q: What will it cost to stitch my quilt?
A: Our standard prices are listed on our Getting Started page. If yoiu have special concerns or need more information, please call us at 775-849-0605.

Q: Will you ship out of state?
A: Absolutely! We will ship to any of the 48 continental states.

Q: What shipping companies do you use??
A: We typically ship items USPS or UPS Ground.

Q: Who do I call if I have a question?
A: Please call Margie Smith at 775-849-0605. She will be happy to speak with you personally and help you with your quilting project or purchase.

Q: What is your return policy for Custom Quilt Creation purchases?
A: If an item is damaged in shipping, please keep all original packing material and call our office at 775-849-0605 within 48 hours of receipt. If you have purchased a ready-made quilt (not your own creation), and want to return or exchange it, we will gladly accept returns within two weeks of your purchase date, provided the item has not been used or damaged.

If an incorrect item was shipped to you, you will not be charged for shipping, as it was our mistake. If the correct item was shipped to you, you must pay for return shipping. Once Big Pine Quilts has received the returned item in new condition, your credit card will be refunded your original purchase price, less shipping costs.

 

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